Terms of Service

1. Eligibility

• You must be at least 18 years old to use the Website or make purchases. If you are under 18, you may use the Website only with parental/guardian supervision, and they will be responsible for your actions (including payment for orders).
• By using the Website, you warrant that you have the legal capacity to enter into these Terms (e.g., you are not under a legal disability).

2. Account Creation & Security

• To access certain features (e.g., order tracking, saved size preferences), you may create an account. You agree to:
  • Provide accurate, current, and complete information (e.g., name, email, shipping address).
  • Update your account information promptly if it changes (e.g., a new phone number).
  • Keep your password secure and not share it with others.
• You are responsible for all activity on your account. Notify us immediately at support@mixshe.store if you suspect unauthorized access (e.g., unknown orders placed under your name).

3. Orders & Purchases

3.1 Order Placement

• When you place an order, you submit an offer to purchase products, subject to these Terms.
• We confirm receipt of your order via email (Order Acknowledgment), but this does not constitute acceptance. We reserve the right to reject or cancel orders for any reason, including:
  • Inaccurate pricing or product descriptions (e.g., a typo in the price of a chunky sweater).
  • Insufficient inventory (e.g., a dress is out of stock after you place an order).
  • Suspected fraud or unauthorized payment (e.g., a stolen credit card).

3.2 Pricing & Payment

• All prices are listed in USD and include applicable taxes (where required by law). Shipping fees are separate (see Shipping Policy).
• Prices are subject to change without notice, but we honor the price at the time of order placement (unless due to a pricing error).
• You agree to pay for all orders using an accepted payment method (e.g., credit card, PayPal). We may verify payment details (e.g., address verification) before processing your order.
• If payment is declined, we may cancel your order or contact you to resolve the issue. You are responsible for any fees incurred due to failed payments (e.g., chargeback fees).

4. Product Information

• We strive to provide accurate product descriptions, images, and sizing information. However:
  • Colors may vary due to screen settings (e.g., a “navy” sweater may appear darker on some monitors).
  • Measurements are approximate (e.g., sweater length may vary by 0.5–1 inch due to the nature of knit fabric).
  • Product images may show accessories (e.g., belts) that are not included with the item.
• If a product is materially different from its description (e.g., a “turtleneck” is actually a crew neck), you may return it under our Return Policy.

5. Intellectual Property

• All content on the Website (e.g., logos, images, text, product designs, and descriptions of sweaters and dresses) is our property or licensed to us, protected by copyright, trademark, and other intellectual property laws.
• You may not:
  • Copy, reproduce, or distribute content without our written permission.
  • Use our trademarks (e.g., “mixshe”) or product designs (e.g., the pattern of a floral dress) without authorization.
  • Scrape or extract data from the Website (e.g., using bots to collect product prices).

6. Prohibited Uses

• Uploading malware, viruses, or harmful code that could damage the Website or other users’ devices.
• Impersonating others or providing false information (e.g., a fake name or address).
• Harassing, threatening, or defaming other users or our staff (e.g., in reviews or emails).
• Violating applicable laws (e.g., data protection, copyright, or consumer protection laws).

7. Limitation of Liability

• Disclaimer of Warranties: The Website and products are provided “as is” and “as available” without warranties of any kind (express or implied), including merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that products will match your expectations (e.g., a sweater’s warmth may vary based on individual tolerance).
• Limitation of Liability: In no event shall mixshe, our directors, officers, employees, or affiliates be liable for any indirect, incidental, consequential, or punitive damages (e.g., lost profits, emotional distress) arising from your use of the Website or products, even if advised of their possibility. Our total liability for any claim is limited to the purchase price of the affected product(s).
• Exceptions: This limitation does not apply to damages caused by our gross negligence, fraud, or intentional misconduct, or to injuries to persons or property caused by defective products.

8. Indemnification

• Your violation of these Terms.
• Your misuse of the Website (e.g., uploading harmful code).
• Your infringement of third-party rights (e.g., using a copyrighted image in a review without permission).

9. Termination

• We may terminate your access to the Website at any time, with or without cause, by notifying you via email.
• Upon termination, your right to use the Website ends, but sections 5 (Intellectual Property), 7 (Limitation of Liability), 8 (Indemnification), and 12 (Governing Law) will survive.

10. Changes to These Terms

11. Governing Law & Disputes

• These Terms are governed by the laws of [Jurisdiction, e.g., the State of New York, U.S.A.], without regard to conflict of law principles.
• Any dispute arising from these Terms or your use of the Website will be resolved through negotiation. If unresolved, disputes will be submitted to arbitration in [City, State] under the rules of the American Arbitration Association, with the prevailing party entitled to recover legal fees.

12. Contact Us

• Email: support@mixshe.store